Saas Professional Services Automation
My Role: Instructional Designer
Tools Used in Development: Rise
Purpose: Teach Project and Resource Managers the fundamentals of the PSA software
Industry: SaaS
Saas Professional Services Automation
My Role: Instructional Designer
Tools Used in Development: Storyline and Camtasia
Purpose: Teach System Administrators how to use and configure a tool for forecasting revenue
Industry: SaaS
Business Aviation Customer Service Training
My Role: Instructional Designer
Tools Used in Development: Storyline
Purpose: Teach flight department professionals how to define internal and external customers, recognize needs, values, and motivations, and deliver exceptional customer service to high-end customers.
Industry: Business Aviation
Health Insurance Terminology
My Role: Instructional Designer
Tools Used in Development: Storyline
Purpose: Onboarding training to acquaint learners with the terminology they will use in their new role.
Industry: Corporate (Healthcare)
Choose Your Mindfulness Adventure
My Role: Instructional Designer/Developer
Tools Used in Development: Articulate Storyline, Vyond, Camtasia
Voice Over: Laine Istvan
Purpose: The client wished to create a scenario-based learning opportunity where the learner can see what a day with and without mindfulness would look like.
Industry: K-12 (Professional Development for Teachers)
Handling Angry Callers
My Role: Writer, Designer, Developer
Tools Used in Development: Articulate Rise, Canva
Purpose: This training was built to inform learners about the types of angry callers and give them an opportunity to practice with scenarios.
Industry: Corporate (Customer Service)
ADI Phaser Interaction
My Role: Builder/Developer
Tools Used in Development: Articulate Storyline
Purpose: The client needed an interactive animation for an industry conference presentation.
Industry: Corporate (Engineering)
Kitchen Organization and Systems
My Role: Builder/Developer
Tools Used in Development: Articulate Rise
Purpose: This module was built as part of a series called Serious Food for the training and development of Kitchen Managers. This course was primarily used by learners on a mobile device.
Industry: Corporate (Restaurant)
The Neuroscience of Mindfulness
My Role: Instructional Designer, Developer
Tools Used in Development: Articulate Rise, Storyline
Purpose: This module was built as part of a hybrid mindfulness curriculum.
Industry: K-12 (Professional Development for Teachers)
